So when the customer made the order, the funds may have gone to the placeholder account. Context: I set up my paypal express check out on my shopify store but have not been able to claim the money. This refund was done over 30 days ago. Hi Folks, Umm, I tried to refund a order on Shopify, but I get this error; : "Refund failed due to insufficient funds in your PayPal account" Payment Gateway: Paypal Express Checkout. I'm thinking it may have been denied if your PayPal account emails are not matching. Before you can collect payments for orders made with PayPal, you need to set up your PayPal account. I'm stuck in limbo.. unable to make the refund in Shopify or Paypal. My refund is small, $54.98, but I am encouraging PayPal users to escalate to Shopify and PayPal so that they can shut them down.
Eligibility criteria . He asked for a refund. Other than asking the customer to open a dispute to get her refund and then to repurchase the item - which I really want to avoid, is there anything I can do?I can confirm that the email address is the correct email address connected to my paypal account.I can confirm my paypal is a business account. or is it both? Tap Refund. Unable to process PayPal refund on Shopify - correct business paypal account connected Hey guys, I'm in a pickle and i have no idea what to do. On reaching Shopify support I was told to contact Paypal to resolve this. Shopify also has also told me that there were no errors on their end and it has a settlement date. It was refunded to my PayPal Business Debit MasterCard that is expired. When Paypal rejects a refund, shopify needs to roll back the item and the refund so that when the problem with Paypal is cleared, we can go back in and process the refund correctly.Thanks for providing these additional details. As soon as you open a store, you're given a PayPal Express Checkout account with the email you used to sign up for your Shopify store. To be eligible for Seller Protection you need to meet all the basic requirements, and also the additional requirements for items not received and unauthorized transactions. A customer wanted to cancel a set of three orders that she placed as a mistake on Paypal Express, so she could re-order in one batch to save on shipping.I tried to refund her order, but I get error code 1007. If the refund could not be verified, it would have been denied. I don't want to wait several days to get the Paypal funds (as I'm not sure of when they payout). In the Paid section, tap Refund. I've gone and sent an email to you from our system so I can better review the order and possibly pass along this feedback to our developers. Question: How Can i add funds to my PayPal account, I don't see this option anywhere on my Paypal Dashboard.. I reached out to paypal support, reading between the lines, they seemed to suggest that the email address that the funds have been sent to is not the correct one as they have urged me to check all the emails I have connected to paypal and unless I can confirm the right email they can't help me.